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RE: Want to Teach at a Chinese College? Six Ways to Tell if You Have a Bad Foreign Affairs Officer
I'd add another point. They will tell you they've handled the problem when you can clearly see that they've done jack shit, for example, your internet is still down.
And they will often try to fob you off with intelligence-insulting rubbish.
Me: Someone upstairs is jackhammering the floor!
My officer: I'll call them to do it quietly.
Yeah, I forgot about that one. Promising to do something ineffectual, or saying that you will do something and then never doing it.