@sme, so basically, we must learn how to strike a balance between using technology and engaging our customers. we won't accomplish much if we don't engage our customers and that reminds me of an incident that happened to me a while ago, i had set up bot to respond to my customers, unknowingly, i had set up the wrong message for a particular product, so the bot responded with what i have set up in its AI. i ended up loosing lots of customers that day and learnt my lesson in a bitter way. Thanks for bringing this back to memory once more. But do you think we can engage our customers without the use of technology?