What You Need To Know In The Vacation Rental Industry 08-03-2017
Hey there everyone, welcome to the BookingTeam "What you need to know in the vacation rental industry" blog post! See below for everything to keep you up to date with the vacation rental industry. Enjoy!
How to Deal With Unhappy or Angry Guests
In the hospitality industry, customer satisfaction is the most important factor for business success. If your guests are happy, you’re happy, right? But, what do you do when they are unhappy or even angry? Dealing with angry customers is part of running a business. Being able to do it successfully is even more important for rental and vacation properties.
Read on: https://bookingteam.com/2017/07/28/how-to-deal-with-unhappy-or-angry-guests/
Repeal of Gearhart vacation rental rules heads to voters
Voters in November will get to decide the fate of Gearhart’s vacation rental rules.
The bid to repeal and replace the regulations issued last fall gathered enough valid signatures to put the measure on the ballot.
The initiative was presented to the City Council Wednesday night. City councilors had three options: pass the repeal and replace ordinance; reject the ordinance and allow voters to decide in November; or reject the ordinance and come up with a competing alternative.
Vacation Rental Managers and Owners: HomeAway Chaos – Round 3
“What is next?” This is the burning question we get from clients who are frustrated with the continued policy changes that are negatively impacting our industry. If you have not visited your HomeAway listing lately, do so, it is an eye opener. We always urge our new clients to take a moment to review one of their listings on each site they use, including calling the 1 800 number next to the listings. See how your “booking” process goes. Make sure it works.
The latest salvo is the announcement that HomeAway will hide the travelers emails and phone numbers from you until you achieve the booking. It’s sad to see from a once great and valued company. It also brings opportunity. To quote Winston Churchill:
“This is not the end, it is not even the beginning of the end, but it is perhaps the end of the beginning”
Read on: http://www.vrmintel.com/vacation-rental-managers-owners-homeaway-chaos-round-3/
If you have a Vacation Rental STOP… do not do one more thing before checking out www.bookingteam.com where we can look after everything for you… it’s your own personal booking team, around 24/7 for you and your guests.
Quit reposting your cut-and-pastes of other people's work, you lazy ass junk-mail marketers.
You posted this exact same garbage a week ago, circle-jerkers.
Thanks for your posts. We're really new to the vacation rental industry, only started about 3 months ago, so it's great to get some good reading material so we can improve the experience for our guests.
I especially enjoyed the post on how to deal with unhappy guests. Despite our best efforts (all 5* ratings on airbnb) we still ended up with one group where our accomodation was simply not the right match. It's sad, but unavoidable I suppose.
Exactly @deimus. About 5% of guests will simply never be happy. This is why it is essential to get the other 95% right (with 5-star reviews) so your property can stay in the top 10% of rentals in the area. Thanks for your nice comment, highly appreciated :)
QUES: Do you perform a Survey of the guests before they book - so you can ascertain if they are a 'match'? Certain questions, designed appropriately, could weed out those potential visitors to your property that aren't a true fit.
In case you aren't aware, there are Quiz plugins you could use that help Mgmt design survey inquiries (that is for wordpress, however).
Really important topic. Satisfaction of guests is one of the most important things in rental industry. Clients are mostly demanding and competition is growing. This business is not easy for sure. But If you do it with commitment, your business will be always prosper very well.
Thanks @websensei. And indeed you are totally right, the rental business is very competitive and each day more so. We are teaming up with great hosts so they can commit even more to making each and every one of their guests extremely satisfied. This way we help the sharing economy of rentals by linking it to the sharing economy of work. We are a collaboration platform benefitting booking managers as well as hosts and their guests. Dedication is everything :) steem on!
Totally agree. Sharing economy is the future in rental industry and many others.
Agreed. That also includes customer (guest) safety as well. Yes. Competition is key.
Thanks for the daily interesting articles. We have had 15 guests so far since May when we started and only one unhappy guest who ended up staying for 30 days. We have since changed our policy for a maximum of 21 days
Thanks for your support and for following us @pandamama! You are doing pretty well it seems. 1 out of 15 is an excellent track record, congrats. The longer stay guests may not be your target, in that case lowering the max amount of nights could be a good idea indeed. Best of luck to you!!
Thank you so much. I'm really enjoying your blogs @bookingteam.com
Regarding "How to Deal With Unhappy or Angry Guests" : MY RESPONSE
I do think #4 is a biggie (Acknowledge the situation - that You fell short in meeting the customer's expectations). They are on holiday after all, and may have needed something to go really smoothly for a reason.
Mgmt doesn't know the background of each person's situation . So while it 'may' be helpful to acknowledge a misstep (or even apologize), that won't solve it in every case.
Therefore, Mgmt has to train the personnel well - to be able to judge which instances call for something more - such as a Free spa day, or a free night's lodging, etc.
Some employees are better at diplomacy than others - I would think those are the individuals to reward, and give greater responsibilities.
The url which my reply is DIRECTED at is :
In case any of you wish to #read more of the article/reference
This is subject for whole book :) What kind of dissatisfied customers did you meet?
Rental Industry is growing day by day ...and good behavior and guest facilitation is the key of success for hospitality industry.... Nice informations that you have shared with all of us....
The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different.
Hospitality is present when something happens for you. It is absent when something happens to you. Those two simple prepositions - for and to - express it all.
Thanks 🙏🏻 for sharing
Congratulations @bookingteam.com! You have completed some achievement on Steemit.
Good post