the last paragraph of this piece invites us to vote for Mark as a witness because he is, "transparent, ethical and ..... competent", to this end the rules of this service should be made clearer and a lot more visible because a lot of people a losing money because they made one "error" or the other (no refunds you see ;) ), there are similiar bots offering silimiar service and if you do not meet criteria with these bots your funds would simply bounce back.

In the spirit of being "transparent, ethical and competent" the service should automatically refund when a bid is invalid, there are several bots offering the same sort of service and they mostly either automatically refund if you do not meet criteria or they issue a manual refund once you contact them ( please see proof here, several bots automatically refund invalid bids including jerrybanfield's bot: https://s3.amazonaws.com/yabapmatt/bottracker/bottracker.html#free).

I would suggest that the people behind this service temporarily suspend the service until they are able to figure out how refunds can be issued.

Keeping people's money without providing the service that they are paying for is completely unacceptable and should not be the case especially in the spirit of "transperancy, ethics and competence"