OnlyFans Scams and Arbitrary Bans for no reason, with no recourse and no refunds

Onlyfans, is certainly a questionable proposition with its pornographic connotations. This may be the object of a future post. Search the internet, it is also easy to find mentions of scams and issues associated to the practices of onlyfans: e.g. https://forensicnews.net/onlyfans-faces-allegations-of-fraud-theft/ etc.

I just encountered such an issue while try to help a friend. It goes to the core of all what is wrong with poorly designed algorithms, AI and automation that is not explainable nor customizable! It reflect either poor design or pure scam! As teh world is getting more automated and delegates to AI, this is exactly what should not happen!

I subscribed to a friend account who I know but had not posted any content on Nov 9: $25. It was just as an encouragement. December 3, I noticed that her account is gone and so is mine. She had no content yet nor other subscribers. When contacting support, I am told an algorithm suspected violation of policy and banned me? How can this be with absolutely no action (no charge back, no transaction, no interaction)? No explanation is provide. No recourse. OF said they would refund if refund was deserved. It has not bene refunded to this date. My friend the content provider has also been banned and as far as i know therefore blocked from creating any (new) account or recovering her accounting. She had posted nothing yet. How can she have been banned? Of course she never received the $25 subscription!

Again OF claims an algorithm that they cannot explain nor influence or overwrite (+ all data having been wiped out) to justify this and pockets the money. With no opportunity to understand what would be an alleged issue or a way to appeal!

OF provided me with a list of things that could have happened, mentioning: suspicious/fraudulent activity, issuing a chargeback claim, creating multiple profiles, or violating the Acceptable Use Policy in any other way. None of these applied to me or my friend the content provider as neither of us had or have done anything or any transaction on OF ever other than my subscription to her.

It is a questionable business practice: easy way get money by not honoring refund or clawing back on content money! It should make people think twice before using onlyfans. Alternatively, it seems that OF uses algorithms faulty and not explaining themselves: a big no no and a clear illustration of biased or non explainable AI.

I would like OF to investigate and restore my account (or rights to create an account) and to the same for the content creator. Otherwise I think that complain to FTC and credit card company is warranted to block them supporting payments to onlyfans 1) for pornography 2) for systematic fraud.

Beware Onlyfans. we recommend avoiding the site or finding competing alternative that are more ethical or better designed!

it is high time to pressure payment processing company to refuse payment for OF services and black list onlyfans. Without recourse and refund, the practice should also be raised to FTC, BBB etc.

UPDATE 1/14/21: OnlyFans did finally the right thing about an Arbitrary Bans for no reason, with no recourse and no refunds

After posting the review publicly, onlyfans resolved the
issue and restored the accounts with two days (getting back to me within a day
with questions the restoring the day after). It is commendable. And so I am
reverting from a negative and warning review to a more positive one.

However it is to be noted that it regrettable that it took so long (1 month
and half) and that the initial answer from support (December 2020) was lies,
denials and total lack of support:

Hi
there,

We are sad to inform you that your account has
been rejected by the system. Accounts are typically being deleted due to
suspicious/fraudulent activity, issuing a chargeback claim, creating multiple
profiles, or violating the Acceptable Use Policy in any other way.

The card gets on the blacklist if a person ever
started a chargeback with us - we want to ensure he does not create another
account in the future.

Unfortunately, we are not able to override this
automatic process. Please see more details in the 4.6 paragraph of our Terms: https://onlyfans.com/terms

<<

We regret to
inform you that your account and all the associated information have been
erased from our system. Accounts are typically being deleted due to
suspicious/fraudulent activity, issuing a chargeback claim, creating multiple
profiles or due to violating the Acceptable Use policy in any other way.
Unfortunately, we are not able to override this automatic process. Please see
more details in the 4th paragraph of our Terms.

Support Updates
OnlyFans

<<

And

Dec 4, 2020, 14:57
GMT+2

Hi there,

We can not provide you with a reason, but upon double-checking, we can not
restore your account.

<<

Dec 4, 2020, 21:02
GMT+2

Hi there,

1. You are banned from creating any more accounts as well.
2. It was already refunded if was eligible for a refund. Otherwise, sorry
   but there are no refunds as all subscriptions are final and non-refundable.
   Please see more details at this page: https://onlyfans.com/terms

<<

I took nasty reviews like this ones and threats of blacklisting with financial companies, consumer organizations and regulator to get the efficient handling.

The main lesson is: if you are having this problem, and get the treatment above. Complain publicly and onlyfans will pay attention. It seems to be the only way.

Contact if you want suggestions on how and where to post reviews. For me trustpilot.com/evaluate/onlyfans.com worked. It seems to be monitored by onlyfans.