One day the manager asked me “what do you know about the CRA”?
So i went like “are you talking to me”?
I have nothing to do with the CRA department, all what i know is what i see.
So the manager asked me “and what did you see”?
My answer was short and clear “i see people come to the CRA office sign papers drink coffee and leave, so i guess their job is so easy, right”?

He laughed and said ok, you will be a CRA under supervision until you will be able to handle this service by your own, this were i felt a little bit excited or scared not so sure but it was kind of a weird feeling.

I took a handbook in order to start studying and knowing more about this department, when i realized it’s kind of interesting job, i found some of the tasks could be shared with you on STEEMIT maybe to know more about what the customer relation agents are all about.

• The main task was about opening accounts through specific process
• Ensures the management of proxies
• Handling preferential interest rates
• Provide clients with advice and information and establish new business relationships with potential customers.
• Follow up if any missing document related to an incomplete file.
• Close accounts.
• Open accounts for newly established companies.
• Managing the issues of deceased clients.
• Filling and renewal for KYC when necessary.

And a lot of other managerial interesting activities.

To be continued with Diary of a BANKER Part- 9

The text published in this post is my original work.

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