I feel your pain. I used to have Verizon FIOS. It was amazing at the time with 50Mbps up and down with no problems. Then Frontier took over and everything turned to shit with their connection and their customer service. Then I moved and got Time Warner Cable and got 200Mbps down for only $35 a month and everything was great. Then Charter came along and said no more 200Mbps for you. Our max speed is 100Mbps and you have to pay more. I can only pray when Google Fiber becomes available in my area but it looks like it ain't happening anytime soon.