Planet Hollywood

Planet Hollywood is a franchise with hotels and restaurants across the world.
The restaurant I am going to talk about today is situated in Disney Village in Disneyland Resort Paris.

Disclaimer: This review is only about the restaurant I visited in Paris. It does not represent any of the other franchises of Planet Hollywood. This is just my honest opinion and my experience with the restaurant.

The Food

Planet Hollywood has a variety of dishes. They have a burger menu, pasta menu, pizza menu, a grill menu and a children menu. There will we something for everyone. Because this restaurant is a budget-friendly restaurant made for families to eat at, we always end up eating there when we visit Disney for a weekend.

The first time we visited the food was amazing. The spareribs tender and fell off the bone, just perfect. The L.A. Lasagne was just exquisite, it had that nice crunch of the parmesan, the inside was cooked to perfection, the pasta easy to eat and the sauce all made it come together. The pasta Chicken & Broccoli is a great dish to go for if you want to keep eating healthy while being surrounded by fast food.

The last times we’ve been there was a complete turnover. It felt like they do not care about their guests anymore, just in and out as fast as they can and you can taste it in the food.

Apart from the spareribs, the food is just a bit bland. And their showstopper, the L.A. Lasagne, keeps getting worse. The ground beef is just dry and the pasta feels like it isn’t cooked at all, it couldn’t even be cut with a steak knife. The only positive thing on the plate is the sauce, which you need desperately.

The service

The first time we visited everything was perfect, we even went back the next day for more. The service was great, the personnel was friendly and they really did their best to give you a nice dining experience. But like I said above, the last few times it feels like they only care about making money and not about giving their guests a good dining experience. Do not get me wrong, some of the personnel are really friendly and do their best to serve you as best as they can.

But lately, the whole vibe is a bit of a let-down. If only one of the party is done eating, they rip the empty plate off your table, no matter if everyone else is still eating. It felt a bit hasty like they wanted us to eat quickly and buzz off to make room for another family.

The last visit, we made a comment about the L.A. Lasagne and, with a bit of a sigh, got the option to get a new one or choose anything else from the menu, so he went for the spareribs because those were actually great. And so one of us had to wait for his dish to come, while the rest had already finished eating. We got no compensation for the troubles whatsoever. They charged the full price for the new dish, no free drink for one of us, nothing, nothing to make up for everything.

So after some words back and forth we decided to take our losses and pay our bill. The woman who helped us was already agitated and suddenly the pin machine refused to work properly, after which she ranted at us for sabotaging the machine, while we hadn’t even touched it, except for the pin number and the OK button (what can go wrong right, machines are soooo reliable all the time). She literally burst out in “you’re fucking with me right now.” The second time the machine worked properly and we left, with a crying two-year-old and a bit of a sour aftertaste.

The Venue

The first time you go on the stairs the surroundings are really awesome. There are movie props everywhere and you see something new every time you move your head. It is big and spacious, at least it was the first time we went there. There are two floors and a little merchandise shop. It is the film version of Hard Rock Café.

But over the past 10 years, nothing has changed. More tables and chairs have put in, which makes it feel a bit cramped now, so again they can serve a larger crowd and that means more money.

The decorations haven’t changed at all. It has a bit of an old and outdated feeling nowadays. It’s still cool to see the props, but there aren’t any new ones. Also with all the new Disney Movies coming out is really a missed opportunity, with there being so little Disney film props to find.

To conclude

A couple of years ago we discovered Planet Hollywood and it was an amazing and budget-friendly experience. The food was good, the menu had variety and was different from the other restaurants in Village. The people who worked there were friendly and did their best to serve you a nice dinner. And the venue was really cool.

But over the last couple of years, nothing has really changed for the better. Some of the food is really bland and sometimes not even eatable, the venue is feeling overcrowded and outdated and some of the personnel have lost their friendly and homely touch.

I won’t be going back there for a while, but if you want to check it out for yourself, please feel free and let me know what you think.

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