We have combined sale.sharpay.io accounts and app.sharpay.io accounts for system optimization
Dear Friends!
We have combined sale.sharpay.io accounts and app.sharpay.io accounts for system optimization.
We are pleased to announced that the sale.sharpay.io and app.sharpay.io accounts have been combined together. We have merged all the duplicate accounts, and transferred all unique accounts from sale.sharpay.io with the balance of S tokens purchased in Token Sale that have not withdrawn, to app.sharpay.io.
Many of our community members had to have two separate accounts in our systems. Before, sale cabinet (sale.sharpay.io) was necessary for us at the Token Sale stage, but now it is only used for token distribution and KYC procedures. The token withdrawal function is already available in our main system (app.sharpay.io), but there was no mechanism for KYC. Therefore, we decided to integrate KYC system from our partner Sum & Substance (S&S) into app.sharpay.io system, and simplify it for our users.
We work with S&S directly for the KYC and integration. We have requested a developer key to access the documentation and test the API. The documentation describes in detail several integration methods and we are able to choose the appropriate method for our system. S&S is very responsive to the work of their system, it has checked and tested the KYC system, and made sure that everything was properly configured before the release of KYC procedure on our app.sharpay.io.
To make sure that Token Sale buyers from sale.sharpay.io can successfully login on app.sharpay.io, we have changed the login form on sale.sharpay.io. When you try to log in on sale.sharpay.io, we will inform you about the combine of accounts and send you an instruction email to login on app.sharpay.io. In addition, we will ask you to update your password and two-factor authentication settings for your account security.
Now, we have transferred all your tokens from sale.sharpay.io that you have purchased in our Token Sale but have not yet withdrawn, to app.sharpay.io and combined them with the token balance that you earned from sharing on app.sharpay.io (if any).
Short easy summary:
- If you have tokens on sale.sharpay.io but have not yet withdrawn, please log in on sale.sharpay.io or app.sharpay.io using your email and password on sale.sharpay.io.
- app.sharpay.io will be the only official website that store your tokens (tokens purchased in Token Sale and tokens earned from sharing), but you can always log in via sale.sharpay.io (the old way).
- If you have 5,000 S tokens on sale.sharpay.io but have not yet withdrawn, and 300 S tokens on app.sharpay.io, now your token balance on app.sharpay.io will be 5,300 S tokens as we have combined them together.
- If you do not have an account on app.sharpay.io, we have created one for you and you can log in app.sharpay.io using your email and password on sale.sharpay.io.
The procedure for withdrawing tokens remains unchanged. In the “Wallet” section of your account, you need to define the amount of tokens (minimum 350 S tokens) and create a request to withdraw tokens to your personal ETH wallet address. Our system will automatically send you a withdrawal confirmation email, and you need to confirm it in order to withdraw your tokens successfully. After confirming the request within 24 hours, your tokens will be sent to your wallet.
🔸 We have a very authoritative partner for the KYC process, Sum And Substance Ltd. (http://sumsub.com). We do not store your personal data. All the personal data is processed and stored by our partner, Sum And Substance Ltd, in accordance with the requirements of regulators from different countries.
If you have problem with logging in your account on app.sharpay.io, please contact us via email [email protected].
In Sharing We Trust!
Sharpay.io Team