Exactly the same thing happened to me. Braikey is only given if you make a wallet model. Account modekl has none. The only thing you can save is the oener key that you can access your account with.

The openledger support was quite unhelpful when I asked for help. A little rude, too.

The discord community was of much greater help even though we could not recover my account. My password just stopped working.

There is hope tht you have a little different problem. Either way, I would suggest for your wife to go in the settings and save her owner key in a safe place. That way, if something goes wrong with her account she can recover the funds in it!

Best of luck!