Reply from Mary
Hi ,
Thanks for reaching out and that's a great question! If you were holding Bitcoin (BTC) in Xapo at the time of the hard fork, then you will see your normal BTC balance and the fork will have replicated that balance into Bitcoin Cash (BCH). However, you will not see a BCH balance in Xapo. As we stated in our blog post and email notifications, when all is deemed safe, Xapo will give you the option to withdraw your BCH from Xapo or sell them to add that value to your account - we do not yet have a timeline for when this will be possible.
Please read our newest blog post for the most recent update: https://blog.xapo.com/xapo-bitcoincash-bch-update/
We will continue to update you and thank you for your patience!
All the best,
Mary
P.S. in no way, shape, or form is Xapo accepting BCH transactions to Xapo. We are strictly operating with BTC (and no other cryptocurrencies) and will only allow users with BCH already in Xapo (at the time of the fork) to withdraw them or sell them back to Xapo when it is deemed safe to do so.

Just wonder why they are so strict about #BitCoinCash now?

this was an earlier ticket:

Hi ,

I hope you are doing great!

Thanks for reaching out Xapo team. We work hard to bring you the best solutions. Unfortunately, Xapo does not support other cryptocurrencies at the moment. We are working solely with Bitcoin at this time, this way we can assure our users the best experience through our system. Nevertheless if at any moment Xapo decides to incorporate other methods, we will inform you.

I will be aware of any further question you may have

Kind regards,

Mary

--
Mary Mary from Xapo
On Fri, Jul 14, 2017 at 02:37 PM, "MX RXXXXR ;) <3" [email protected] wrote:
category=Add Funds
subject=Depositing other CryptoCurrencies
description=Is IT possible to deposit LITE XMR BITB NYC ;)
logged_in=yes
VIP=yes