Digital Currencies | Cryptocurrencies in the Philippines | Bitcoin in the Philippines

I received this letter from coins.ph 

 Hi there, 

The  last few weeks have been very exciting for everyone involved with  bitcoin as more and more people learn about digital currency.  We at  Coins.ph are passionate about digital currency, the blockchain, and its  ability to drive financial inclusion. At the same time, the increased  interest, volume, and volatility have resulted in some growing pains,  both for the bitcoin network and for Coins.ph. With this in mind, we wanted to share some important thoughts regarding our service: How Coins.ph is responding to recent growth: We’re  working around the clock to make sure that our platform scales with the  recent surge in demand. This means investing in both technology and  people, as well as taking additional actions to deal with the increased  interest:  

• We are continuing to invest in world-class engineering, finance, and  operations talent to further improve our technology and processes and  address customer questions and concerns in a timely manner.
• We are working with our retail and financial institution partners to  introduce more automation and improved processes to allow for faster,  smoother transaction processing.
• We take our commitments to fulfill cash-out transactions in the  promised time period very seriously. In anticipation of potential  increased activity and slower settlement time from financial  institutions, we are adjusting our guaranteed bank cash-out estimates to  three (3) business days for the duration of the 2017 holiday season.  However, we will continue to make the same effort to process all  transactions as fast as possible.

There may be moments of downtime that affect your ability to trade and transact:

While  we are making significant efforts to scale out our team and  infrastructure, we want to remind our customers that access to Coins.ph  services may become unavailable or degraded at times of significant  volatility or volume. In turn, this could result in an inability to buy  or sell for periods of time, delays in sending bitcoin in and out of  Coins.ph, and delays in processing of cash-in/cash-out transactions.  We’ve  taken great measures to both increase the size of our support team and  improve our processes; however, our customer support response times may  still be delayed when there is a large volume of requests, especially  for requests that do not involve immediate risk to customer account  security.
Some general points to keep in mind: Act responsibly: The  price of bitcoin is driven by market demand, and it is very volatile.  If you choose to buy and hold bitcoin, you should be aware that the  price may rise or fall at any time.   Keep your Coins.ph account secure: We strongly recommend that all Coins.ph customers enable two-factor authentication  (2FA) on their account for added protection. In general, you should  never share your account information (including password) with anyone  and you should not let anyone else access or use your account.  Learn more about Coins.ph and your account:  The Coins.ph Help Center  contains useful information about your account, including details on  how to manage your funds, bitcoin & blockchain technology, and  account safety & security.  We suggest that all of our customers  review the information listed there to gain a better understanding of  what to expect when using Coins.ph. You may also check our  Facebook, Twitter and blog for additional updates.