Bitcoin transactions taking longer after segwit switchover

I haven't had a chance to look into this in depth yet, but I wanted to alert customers as soon as possible. We've seen bitcoin transactions taking a lot longer to confirm since the bitcoin network switched over to segwit. The lag time has been high for both incoming bitcoin from customers and our outgoing transactions of bitcoin. We have more unconfirmed bitcoin transactions than we've ever seen, and some transactions are still unconfirmed after 20 hours!

For this reason, at the moment I strongly recommend use of an alternative coin for anyone going to fiat(USD/Euro/etc) if their fiat exchanger supports another coin (Ethereum and Litecoin are the most likely alternatives). For more details about why you should consider an alternative coin