That's amazing. Did you think P had a clue what he/she was talking about? At first you were told things you would have already known then I can't help thinking P was just palming you off with a lot of useless actions in the hope you'd go away. Then he/she says your password must be wrong but that was checked already. You obviously made sure the password was right with your first attempts. It's a horrible story, that's for sure, thanks for sharing it. UPVOTED