Dear philk,

Thank you for your post.

We are sorry to hear that you were unhappy with our service.

2FA disabling procedure is time-consuming and depends on the loading of our Support team. We strongly care about our Users' accounts security, thus, we check all the ownership verification information manually.

Currently, 2FA disabling is taking less than a few hours as we have increased the number of agents in 3 times. Average first reply time is 10 minutes now.

In case you need any assistance in future please feel free to contact our Customer Support team via next channels:
https://support.cex.io/hc/en-us/requests/new - our Help Centre
https://www.facebook.com/CEX.IO - our Facebook page
https://twitter.com/cex_io - our Twitter

We would be happy to help you 24/7.