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RE: Can't sign in to cex.io - is cex a scam?
Dear philk,
Thank you for your post.
We are sorry to hear about your difficulties with 2FA.
There are a few possible reasons that may trigger this issue:
- Your device might be out of sync with the Internet time servers - when you check the settings in the application, there should be an option "sync now", or "time correction for codes". You might as well set your clock settings on the device to "auto-update over the network".
- Your browsing history - please clear your Web Browser cookies and internet cache, restart the browser and try to login with a fresh session.
- Browser plugins and VPN - kindly refrain from using VPN or any adblocking plugins cause they might be a reason for the 2FA issue as well.
In case you are experiencing any issues now or need any assistance in future please feel free to contact our Customer Support team via next channels:
https://support.cex.io/hc/en-us/requests/new - our Help Centre
https://www.facebook.com/CEX.IO - our Facebook page
https://twitter.com/cex_io - our Twitter
We are happy to assist you 24/7.