Dear maen,

We are sorry that 2FA disabling took some time and glad that the issue has been resolved.

Please be assured, those difficulties, that you have experienced connected to technical reasons and support overload only, there are no bad intentions behind.

Since your issue, we have increased the number of support team members by 300%. The Compliance department has grown by 400%. The financial support team dealing with the customers’ funds issues (wires/transfers/cards) has tripled. For more information about our updates please get acquainted with the whole article: https://blog.cex.io/news/recent_updates-16999

In case you need any assistance with CEX.IO you may feel free to contact our Support team 24/7 365: https://support.cex.io/hc/en-us/requests/new