A also participated in the Pillar project. I missed the presale, so I don't have any experience with it. I bought at the official ICO and all the coins are there.

Yesterday I saw a live Pillar meet up on Youtube. The tokens from the presale ICO are not in the wallets of the customers yet. It has something to do with the smart contracts. They needed to change the original smart contract to make the presale happen. They need to check every original address from where the Ethereum were send and distribute the tokens manually. That takes some time. They asked specifically not to email them, because they cannot handle all the traffic from the hundreds or maybe even thousands of people. Everyone will be informed via the newsletter. If you did not subscribe to the newsletter, make sure you do by visiting their site.