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RE: De-Centralised Governments: Will This Work?
Speaking as someone who works in customer service, I can tell you, people ignore social rules often and enthusiastically. Common decency, politeness, understanding, all things that people readily abandon if they think they can get away with it.
I work in customer service as well. The reason they brake the social rules is because they see you as a worker, not a person. That was how the upper classes acted in the past and it slowly trickled down, even though no money ever did.
don't think of what they do, think of why they do something.
Good answer !!