Meeting Quota

Life is about meeting quotas at work, if you're an employee. The simplest of jobs pushes us to meet some type of production quota. If your employer is anything like mine, each year the quota is upped to gain the same reward (or less).

I pushed last year to meet my call quota, my first call resolution and my efficiency quota. I'm a driven type A personality so I'm always striving to exceed goals. The challenge is frustrating when your handed handicaps like migraine or physical disabilities. Somehow, despite these handicaps and the inevitable technical challenges our work systems encounter, I did it. The satisfaction was short lived when I met my new Supervisor who congratulated me for meeting last year's goals and advised me that the company has upped the ante for 2019. Despite exceeding the goals last year I learned that the raise was unilateral. Where was the incentive beyond personal satisfaction? I must admit my enthusiasm waned as I walked to my desk.

Immediately I set about lowering my call times to meet the new expectations, but my spirit resists this change. My personal goal to exceed lingers and my first yearly checkpoint was positive, but morale is something entirely different. I'm drifting with mild feelings of disillusionment with a job that is stressful pushing to meet what at times feels unattainable amidst a temperature of often frustrated health insurance policy owners. We bear the brunt of their frustration with rising health care expenses both in premiums and out of pocket costs.

Quotas will be ever present. People are people when it means their pockets grow leaner to obtain the same services. I can't hold them to blame and indeed it is my goal to make their experience as pleasant as possible while guiding them to make the best possible health care decisions and helping right any unexpected wrongs on the parts of doctor's billing entities or coding mistakes.

If I had my say, I would push for more benefits and an easier system, but insurance is complicated and my time with them must be spent as practically and quickly as can be managed to meet the new company expectations and achieve career expectations. Sometimes I sacrifice my call times to do extra for people who clearly struggle and truly I throw quotas to the wind. You get more when you give more and I believe that somehow it must all even out because in the days end, I would prefer liking who I am over a penny or two more of a raise.

Here is today's freewrite. The prompt is quota
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