Firstly, we apologize for the delayed response and the inconvenience caused. Unfortunately, we couldn't find any matches in our database with the transaction number provided so yet we cannot find out the causes of the delay and whether your transaction was successfully completed on our end. Also, we would highly appreciate if you can provide us with any updates concerning your transaction. Normally, our support team is quick in responding to users' tickets, most probably it was overloaded at that time.
We are looking forward to hearing from you!