Effective Customer Relationship Management
Good day beautiful people. Hope you all are doing awesome this morning. Talking about rendering customer service and doing it the right way, let's first know that a customer is someone who is able to make a decision between buying from a business or staying loyal to a particular organization or business. If one has customers, you should know that there are people who love your products or service and has positive perception of you and that's why they keep patronizing you and they become your customer.
Now that we know a customer, Customer service can be simply defined as how one gives or delivers services and or products to a customer. It could be satisfactory or not satisfactory. On the other hand, Customer relationship can be known as the level at which the product or service satisfaction and connection between a person, company and the customers are. It could also be satisfactory or not satisfactory depending on the level of satisfaction and efficiency.
Organizations or individuals as the case may be that have good value for their customer service need to train their employees well on effective customer relations management
We should note that our relationship and approach to customers can win them to ourselves and retaining them and they even get to recommend you to others. There should be proper orientation for all so as have a win win situation between customers and product/service providers.
In conclusion, good customer service has an important role in the ability to generate income and revenue for a business or organization. So take good care of your customer relationship.
Thanks for reading...
I remain @oredebby
I always say it that customers are valuable asset that can determine the success or failure in ones business
The essence of business is for profit making. Profit can only be made if your customers patronises you massively. This shows that customers is vital on business, treat them well.
Hello @oredebby
Customer satisfaction is one of the most important points to consider when analysing the results obtained in a company.
There are tools such as: quick surveys, suggestion boxes, complaint forms, among others.
These provide us with vital information to improve our products and services and to make timely decisions.
Thank you for this excellent reading.
I hope you have a great weekend.
Best regards.
Relationship with the customer is very important as they bring more customers to us if we fullfill all their needs it will help in the growth of the business also.
A good customer relationship will bring a business to a reputable level, the type of interaction that is built with customers will definitely give room for more customers to come into the business and that surely results in growth.