Effective Customer Relationship Management
Good day beautiful people. Hope you all are doing awesome this morning. Talking about rendering customer service and doing it the right way, let's first know that a customer is someone who is able to make a decision between buying from a business or staying loyal to a particular organization or business. If one has customers, you should know that there are people who love your products or service and has positive perception of you and that's why they keep patronizing you and they become your customer.
Now that we know a customer, Customer service can be simply defined as how one gives or delivers services and or products to a customer. It could be satisfactory or not satisfactory. On the other hand, Customer relationship can be known as the level at which the product or service satisfaction and connection between a person, company and the customers are. It could also be satisfactory or not satisfactory depending on the level of satisfaction and efficiency.
Organizations or individuals as the case may be that have good value for their customer service need to train their employees well on effective customer relations management
We should note that our relationship and approach to customers can win them to ourselves and retaining them and they even get to recommend you to others. There should be proper orientation for all so as have a win win situation between customers and product/service providers.
In conclusion, good customer service has an important role in the ability to generate income and revenue for a business or organization. So take good care of your customer relationship.
Thanks for reading...
I remain @oredebby