The multi-billion dollar telecoms lunch world business ideal for 2018 #GAME-CHANGING

in #growthidea4 years ago

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The new group CEO of the largest and fast speeding organisations the Africa Rob shuter
Lunch his new theory and idea.
Introducing a general rule of kpi method for a super-sharp display of communication among customers and services provided using the ACPT approach

no matter how bad a lady is you can't married an animal

He introduce KPIs measure on ACPT meaning that everyone must contribute to or should be measured too from his own performance. ACPT means
A- access
C- customers
P- process
T- technology
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Goals for the #gamechanging

-increasing ability to turn detractors to passive customers into promoter's

  • improve relationship and communication skills among A and B
  • break down silos between department and each level
  • develop intentions and ability to coach the customer
  • Ehance good questing and listening skills
  • provide knowledge and fools for improved problem solve
  • Develop empathy and frequent ways to apply it.
    Rob shuter believe for any business to grow customers statisfiction determine every other

What is Key Performance Index

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A Key Performance Index (KPI) is a measurable value that measure how effectively a company is achieving key business objectives. Organizations use KPIs to know their success at reaching targets.
Knowing the right KPIs will depend on your industry and which part of the business you are looking to track. Every department will use different KPI types to achieve success based on specific business goals and targets.

Some funny videos of customer relationship from YouTube source youtube

This post was written by me to help improve, support customers care relationship and to bring good communication skills among business transaction

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This post was written by me to help improve, support customers care relationship and to bring good communication skills among business transaction.
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