Analysis of communications in the organization. /part 5/
There are several peculiarities of communication, and they are: - in communication there is a relationship between the transmitter and the recipient of the information. There is an active exchange of information, ie the exchange of information is related to the understanding of the motives, views, ideas, emotions, values of both parties; - When communicating, the behavior of people involved in the communication process changes.
The criterion for successful communication is that the change is in the direction desired by the source of information; - effectiveness depends on whether the participants in the communication process use the same system for coding and decoding information; - Barriers may arise when communication is made to prevent its effectiveness: neglect of contradictory information, preliminary notions about the author of the message, etc.
The levels of communication are: - Intra-individual level - Individuals receive some information; - interpersonal level - exchange of information between people; - internal organizational level - the flow of information in the organization; - Outsourcing level - the information also comes from the environment; The communication functions in the organization are: control - formal rules / hierarchy of authority, rules to be observed (and informal rules / informal communication); Helps Employee Motivation - On the one hand, the information makes it clear to employees what they have to do; on the other hand, giving feedback encourages motivation of employees; allows the release of emotions, feelings, and the satisfaction of social needs; assists decision-making - management needs information about the alternatives that are being offered.
The principles of communication are: purposeful communication; communication effectiveness; responsibility of communication; control and evaluation. The interrelationship between social and interpersonal relationships are mutually conditioned and interrelated. There are three main aspects of communication processes, such as: - information - transmission, acceptance, storage of information.