Exceptional Customer Service

^{Exceptional Customer Service Must Start The Moment The Customer Walks In}

• A customer or client approaching your outlet must see first, a clean exterior. The store gate, walls, doors and walkways must be kept very clean.

• Orderliness must be maintained at all times within the outlet, everything must be tidy and properly arranged. When your client steps in, he should continue to unconsciously revel in the cleanliness of your establishment.

• Don't keep clients waiting on long queues but if it's unavoidable then provide proper sitting arrangements and be pleasant to everyone. Use standard greetings and make sure you wear no frowns.

• All front-line staff must have a dress code that they all comply with. The uniformity makes your establishment look rather tidy, well put together and professional.

• Ensure there is adequate customer engagement; Probe and uncover the customer's requirement and also educate him or her about the various products you have to offer.

• Ensure that all queries are resolved. Escalate issues you are unsure of and follow up on escalated issues in order to provide timely feedback.

• Use a non-pushy sales approach. Make the up-selling and cross-selling sales processes relatively hassle; it builds affinity.

• Once the sale is made, the items purchased must be proper packed. Make sure your exit greeting is gracious and nicely delivered.

If you can adhere to all of the above as closely as possible, you'll continuously deliver exceptional service that would delight you customers and make them committed to returning again and again. Exceptional service always increases brand loyalty very significantly.