"Newfoundland photographer sorry for mall meltdown at Santa shoot"

Robert Thornhill recently pulled his mall Santa Claus photography service from the Trinity Conception Square Mall after he was told customers were getting photos reprinted at Walmart instead of by his service.
A Newfoundland photographer is apologizing for a temper tantrum while taking pictures of children with a mall Santa Claus, but feels he had a good reason for losing the Christmas spirit.

"I wouldn't necessarily agree with [calling it] a Grinch moment, I had a human moment. I'm honestly sorry," said Robert Thornhill.

He blames his outburst on the fact that too many of his customers get their photos printed at the mall's Walmart instead of using his service.
Thornhill has photographed children with Santa at the Trinity Conception Square Mall in Carbonear for the past few years.

"I loved that job. Seeing kids' faces light up for Santa Claus is the most amazing feeling," he told the St. John's Morning Show.

That is, until last week when he decided to quit.

The final straw was when a woman blatantly told him she only wanted one photo instead of a multi-photo package because she planned on going straight to Walmart to scan it and print more.

"Admittedly, I did lose my temper that day, and I am sorry," Thornhill said.

He said there were two families there at the time, and he's apologized to them for lashing out the way he did.

"When pushed against the wall, I don't know what to do. There were very few people there, it's not the way people are making it out to be. There was no lineup of people or anything like that," he said.

"I am sorry, and going forward I am trying to provide a Santa Claus for people at other locations. But I can't have Walmart enable the copying of my pictures."

The Trinity Conception Square Mall has confirmed with CBC that it has found a new photographer to take Santa photos.

Claims it's copyright infringement

Thornhill says he was offering to print a single 4x6 photo for $5 or a package of four for $15.

He says at Walmart, people can get a print for 20 cents, which is frustrating because he simply can't compete with those prices.

Thornhill claims the Walmart photo lab is "enabling" the reproduction of his work, and he's actually in talks with a lawyer to see if he has a case for copyright infringement.

"I went up to Walmart and asked to speak to the manager and they basically said, the answer I got was shrugged shoulders saying 'well, there's nothing I can do,'" he said.

"It's not just me as an artist. It's artists in general. Anyone that takes a picture, if you're copying their work, you're taking money from their pocket."

CBC has contacted Walmart Canada for information regarding its photo printing policy.

While he's still mad at Walmart, Thornhill admits he could have handled the mall incident better.