Stress faced by emergency call handlers damaging to long term health

Stress faced by emergency call handlers damaging to long term health

By a News Reporter-Staff News Editor at NewsRx Law -- During this innovative study, researchers from the University of Surrey, University of Dundee, Anglia Ruskin University and Kingston University/St George’s, University of London investigated areas that impacted on the psychological health of call handlers.

Previous research on how stress affects healthcare workers is largely focused on frontline staff i.e. paramedics and firefighters, however little is known on the impact on call handlers who make critical decisions in assessing what type of emergency response is required.

Examining 16 studies from across the world, researchers identified key factors which cause operatives stress and potentially impact on their psychological health. Exposure to traumatic and abusive calls was found to negatively affect call handlers, because although they are not physically exposed to emergency situations, evidence demonstrated that …

https://www.newsrx.com/Butter/#!Search:a=14742356

(2017-11-30), Stress faced by emergency call handlers damaging to long term health, NewsRx Law, 145, ISSN: 0000-0000, BUTTER® ID: 014742356