Troubleshooting a Switch

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So depending on the type of issues experienced I would advise that you try out few of the troubleshooting steps that I would normally do in these types of scenarios.

1. A group of users complain that they have no network access.

• Check that the switch is online.
• Ensure that uplinks are securely plugged in.
• Check switch configuration
• Test connectivity to the core.

1. Users are getting the wrong IP address.

• Check the vlan they have assigned to on their port.

1. Intermittent connectivity to the network for one user.

• Change the port on the switch.
• If still an issue, replace cabling based on process of elimination.

1. A user gets an apipa address.

• Check the ip helper on the core, it needs to point to the DHCP server.

1. Switch constantly losing its configuration.

• Replace the switch if you cannot save

Thanks for reading and let me know if you had any scenarios worth sharing.

Regards,
@trev03