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RE: Build a Bond with YOUR Favorite Business!
Your customers are your business because if they withdraw their patronage, it becomes difficult for the business to grow. So, all efforts should be always put in place to ensure customers' satisfaction.
You have a great post here.
Keep up the good job.
That has always been the norm. Just, it's easier said than done.
Being able to internalize them as a stakeholder by turning them into a user-investor... that's the new horizon.