Business English - Complaining

This is a lesson on how to complain with business English.

Complaining Effectively
• I need your help. I am not happy with the service/product because...
• I understand that your policy entitles me to...
• If this is not resolved I will...
• This is not what I usually experience with this company.
• I know your company places a high value on customer satisfaction.
• What I want is...
• This is a problem. We need to find a solution.
• This is unacceptable and needs to be addressed.
• I need your help to resolve this.
• I am angry about this delay. How do you plan to get back on schedule after this delay?
• Can we work on this together I feel it needs to be adjusted.

This can really help you complain in an effective manner. Try one a week.