Your article I like because it raises a sensitive issue such as interpersonal relationships and the response to adverse situations. I would like to add that the quality of the response or the appropriate response is also influenced by the emotional state of the sender and receiver of the message. How well you explain the disrespectful answers and that do not lead to solicit the situation create a break in the comuniciacion. In this case, I humbly suggest that we should receive and respond from our non-emotional rational perspective and become mediators before the conflict and be above the offenses that do not solve the situation.