Word of the Day - Communication

I have chosen this word in light of the past STEEM downtime and problems that we had on the blockchain (and will probably have in the future). As you may know, we had two hard forks in the last couple of days and more-less they went OK. The last downtime was over 24 hours and it was all mess... Why?

Firstly, I just want to make one thing clear. I'm using Steemit.com for reading posts from STEEM, writing, curating... So, mostly, the majority of things...

Secondly, I'm not so "old" Steemian and I don't know the era before 2019, but elders are telling that it was a real mess... The organization, downtimes, economy... Knowing all that, I have noticed that some things on Steemit are going in a better direction... In a half a year we've got a major update on the STEEM witness code which now requires a "lower" configuration for running the nodes and previously mentioned hard fork which has some really nice things with it...

But... Communication... It is better... To be honest, we can't say that it's the same or worse... But... When something doesn't work as it should, you HAVE TO inform your clients/partners about it... You have to be "in touch" with them... I know that that requires people, but marketing people are a perfect fit in those moments... They can't help anything in solving the problems with code, or with restarting the blockchain... But they CAN help a lot with communication with users, and we didn't see that these days.

I would say that it is similar to that saying about friends and enemies...

-- keep your friends close and your enemies closer --
I would just change it a little...
.:. keep your users closely informed, but when you have problems, bring them even closer .:.

I think that keeping users informed about the problems on the chain will make better bounds and they will get a feeling that they are also involved in some way. And, I'm writing here only about the emotional aspect, but the economic aspect is even bigger...

Maybe the price of STEEM will be more stable if Steemit has a better connection with users... I don't think about mumbo-jumbo tech news pinned on the Steemit homepage... I'm talking about communication with users in EVERYDAY ENGLISH understandable to the majority.

Steemit, show us that you care about us!

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