I feel a lot of this has happen because of big box stores. We have gotten away from have the quality of a good product as well as great relationships that you forged with local store owners. Nothing seems personal anymore due to the computer age we are removing cashiers from the retail store, we no longer call someone to have a conversation due to texting and we no longer get together for gathering instead he head to the hangout! Not all are bad but we as a generation are setting ourselves up for more robotic technologies to take over our everyday to day operations.