The other day I sent some of my SBD earnings to Bittrex.

I was watching a movie at the same time...

Big mistake.

After an hour my SBD's still hadn't arrived and I wondered why it was taking so long.

When the movie was finished it suddenly hit me: I had used the wrong memo and accidentally sent the SBD's to a STEEM wallet on Bittrex.

No wonder they weren't arriving.

At first I was in shock.

How could this happen to me? I am teaching this stuff!! Every day I preach Be careful! Pay attention!

And now this happened to me!!!

But then I forgave myself pretty quickly and said to myself, "The more mistakes you make, the more authentically you can teach this stuff. Actually you should make every mistake in the book in order to teach from experience!"

Next, I remembered that I had already received fantastic customer service from Bittrex before. Maybe they would forgive me, too, for my mistake, and recover my coins?

So I submitted a support ticket to Bittrex

A few minutes later I received an auto reply, saying the coins may or may not be recoverable, and I should submit more info:

I submitted the requested info, and then I tried not to think of it anymore.

I had already said Good Bye to my coins and mentally booked the costly mistake under "Education Budget" (which I always do when I have to pay for my mistakes. Luckily it doesn't happen too often...)

It took only one week!

Exactly one week later I received a message from Bittrex, letting me know that my SBD's had been credited to the correct account.

Thank you, Bittrex!!

This experience has increased my faith in Bittrex even more! In a world where we have so much choice, it's the customer service that makes the difference.

I will recommend Bittrex to everyone now, first and foremost, and other exchanges only in case a coin/currency is not available there.

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Hi, I’m Anja :)
I write mostly for women entrepreneurs and support them in managing their money and their business. I have written a Beginner's Guide to Steemit and am building the Conscious Crypto Community.
You can also find me in the Women of Dash group on Slack.