Educate children through direct experiences | Part 41

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Direct experiences open the way to discovery and the acquisition of knowledge in a fun and entertaining way, they have become the stimulator of learning that guarantees extraordinary results around education, allowing personal, intellectual and professional training.

It is possible that many strategies favor the individual in the learning process, but direct experience has positioned itself as the most powerful educational resource to strengthen knowledge and generate new learning in an effective, fast and simple way.

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Direct experience in the Call Center.

This activity will allow children to interact with other people, as well as to improve their language, perception and even the method of writing, since they will be in charge of both the supply of information and reception, leading to take note of what it is proposed or intended to be discussed at the time of the call and in the current process.

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Encouraging children to have a conversation is to understand that it is not enough to paraphrase, but to know how to speak, this will be satisfactory to help them carry out various activities in their growth and development process.

This direct experience is educational, around the manipulation of speech, knowing how to relate and even how to provide care to other people.

Objectives of the direct experience in the Call Center.

• Offer since the childhood the correct attention to the public.
• Use of the correct vocabulary.
• Losing the fear of entering into communication with other people.
• Stop shyness
• Agility in the capture of information and correct writing.
• Recognize the responsibilities involved in a job.

Function to be exercised by the educator, so that the experience is of benefit for the students.

The educator is the guide that transmits the necessary knowledge to promote a positive and effective formation, so to carry out the activities, an explanation of the behavior that must be had in the case of direct experiences and any other activity is required, it is necessary to inform to the students the place where they should go and the activities that take place there, making reference that at the moment of beginning the experience and the learning will proceed to give an induction of the work done in the chosen place to promote the valuable knowledge.

Learning and fun activities in the Call Center.

A learning process becomes the best purpose to involve children in incalculable fun adventures, and this experience offers the possibility of knowing themselves, analyzing how the process of coexistence, speech, reciprocity, among many others has taken place. That are part of the transformation based on the development of the person.

Activities:

Induction of specific tasks.

It is necessary to explain to the children that in this work they must comply with a protocol that is part of the program of activities.

The reception or supply of information will depend on the activity that is left in charge in the student, some will only receive calls and explain what the user needs to know, but others should call the users to offer a product as part of the work they perform . for several companies.

Letting students know:

• Good use of vocabulary.
• Do not disrespect the user.
• Focus only on the answers for the sale of the product satisfying the customer.

Supervision for the start of activities.

All staff that begins to work must be instructed in a tangible way about what they are going to do and the process that will take place. In this opportunity, several agents will be responsible for guaranteeing the first practice for the correct fulfillment of the children in their development exercise.

Detailed explanation:

• Use of the phone.
• Use of the microphone.
• Use of computer.
• Use of the webcam.
• Essential notes of the information register.
• How to give correct answers and maintain the dynamics of the conversation.

Sale of available products.

The children will be responsible for seeing on the computer the existence of products to be sold by the company in charge and will make the calls for sale.

They will learn not to be afraid, to know how to speak correctly, and this will help in the educational part.

It is an activity that involves theory and practice, since both are immersed in the process. What has been learned is put into practice, and it depends on this that in the short or long term, they can have a sense of responsibility.

Reception and sending of information by video calls.

It is well known that most children fear the public, and it is important to mention that one of the purposes of the activity is to minimize them and allow them to have firmness, confidence, relaxation, be themselves in any situation, learn to face the challenges that the life itself imposes.

For this reason, there are several facets in the evaluation and performance process, and in this part the children will work with video calls, where in addition to speaking with the client, both can be seen. An even greater step to learn that any situation can be solved with clear conviction.

The children will evaluate each other, some will call the operator and others will call the client, both from the same school group and explain how the behavior has been and if they have been pleased by the attention received.

Activities to do in the classroom, when the direct experience in the Call Center ends.

After the direct experience, the educator will inquire about the perception of the activity and how it has stimulated them to learn.

By asking questions, for example:

Would you like to participate again in another experience like this?

How have they felt when talking on video call?

Did you feel uncomfortable selling a product?

School activity to be carried out:

The educator will provide a list of users to the students, which will contain the names and email addresses of the educators of the institution. All will be in the computer room, sitting in front of the computer waiting to start the activity, which will be based on offering the school as a means of excellent education, to enroll more students.

They will be taught how to make a video call by that means and inform their respective users of:

• The educational establishment.
• The qualities it shows.
• The excellent teaching practice.
• Recreational areas.

All this will be part of the activity through which it will be determined if the direct experience in the Call Center has been favorable and is now implemented in the school.
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The children will have fun and learn at the same time, because this will help them to relate even more not only with the educators who teach there, but with different people in general.

Education makes man the precursor of new advances that favor humanity.

Greetings educators and motivators of education.

@SteemitEducation

@Edu-Venezuela

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Posted from my blog with SteemPress : http://cindycam.vornix.blog/2018/07/21/educate-children-through-direct-experiences-part-41/

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