Interaction

Did you know that only 7% of any message is conveyed through words? The rest—vocal elements (38%) and nonverbal elements (55%)—is how humans truly communicate.
Join Nexmo Developer Advocate Aaron Bassett for a coding session where he will show how you can use the IBM Watson Tone Analyzer API and the WebSockets feature of the Nexmo Voice API to better understand that other 38% of your customer’s voice communication—all in realtime while the call is still in process.
With this code, your inbound call application will be able to:
Identify customer’s moods
Spot angry, sad or frustrated customers
Intervene before the opportunity to save the interaction passes