Behavior of different people
Grenade Launcher
After a short period of calm, this explosive person will begin to rant about what has absolutely nothing to do with the current topic. He dumps a lot of emotional phrases, not thinking about the facts and the logical construction of his arguments.
Strategies against the "grenade launcher":
Get his attention. To do this, name a person by name, raise your voice and try to silence it.
Use empathy. Show sincere care and interest in the problems of this person. Say what he wants to hear. The main thing is to reassure him, letting him know that you are as concerned as he is.
Reduce the intensity. Lower the volume of your voice.
Back off. If a reasonable discussion still does not work, take a break and put your thoughts in order.
Sneakers
In an effort to please everyone and avoid confrontation, such people agree to everything that they are offered. They say yes without even thinking. This means that the promises that "sycophants" give will not be kept. If they directly point out this, they will start to resent and blame anyone, just not themselves.
Strategies against the "sneak peek:
Talk to him one on one. Such people are often hypocritical in companies, promising gold mountains. Therefore, it is best to talk to them with a tete-a-tete and be extremely frank. It may take several meetings with the "sneer" to finally persuade him that he has kept his promise.
Help him to keep his word. It's time to train such a person. Ask yourself: "What motivation does he need?", "What must be done to fulfill his promise?". Help him focus on specific actions, steps and processes related to the performance of tasks.
Help him to make a commitment. If a person has already failed you several times, ask him directly: "What will you do specifically this time to keep the promise?". Watch for the fulfillment of obligations.
Man "Maybe"
Such a person constantly postpones his answer or procrastinates in the hope that he will be given a better choice. With him it's difficult to agree on anything, so we need original methods.
Strategies against people "may be":
Establish a comfort zone. Remember when the seller's people that you buy his goods later, although you knew for sure that you would not do this? You were uncomfortable to tell the truth. Therefore, establish a trustful dialogue with the person. He himself must want to make a decision.
Specify the options. Learn what choices a person has, what are the obstacles and why he doubts. To do this, listen to his words, such as "probably", "I think so", "to the degree of degree", "this may be true." This is like a beacon, indicating that a person either doubts, or does not want to make a decision. Act based on this information.
Tell him that there is no perfect solution. After this, provide your arguments, why it is worth choosing yours. Stay in touch with him, building a trusting relationship.